24/7 Support
Have a question? From registration to withdrawal — the Heybaj Help Center has all the answers in plain, straightforward language. No hassle, no confusion.
Popular: Registration · bKash Deposit · Withdrawal Time · Using Bonuses
For any urgent issues, email us directly: support@heybaj.im — Get a response within 2 minutes.
Choose a category below
New Account Registration, Password Reset & KYC Verification
How to deposit via bKash, Nagad, Rocket, and bank transfer
Withdrawal rules, processing times, and limits
Welcome Bonus, Free Bets & Wagering Conditions
Understanding odds, how to place bets, and what happens when a match is cancelled
App installation, login issues, and update guide
Account Security, Enabling 2FA & Suspicious Logins
Setting a budget, applying limits, and self-exclusion
Signing up on Heybaj only takes a few minutes
Go to the Heybaj homepage and click the "Register" button. The same steps apply on mobile.
Enter your name, mobile number or email, and a strong password. Make sure all details are accurate.
Verify your number using the OTP sent to your mobile. If you don't receive the code, wait 30 seconds and request a new one.
Enter your date of birth and address. This information is required for identity verification during withdrawals.
Make your first deposit via bKash, Nagad, or Rocket and activate your welcome bonus.
Once your account is active, you can start placing bets on Sports Betting, cricket, and football right away.
Please note: You must be at least 18 years old to register on Heybaj. Each person may only hold one account. If multiple accounts are found, they may be closed.
Depositing on Heybaj is simple. All of Bangladesh's most popular mobile banking methods are supported, and deposits are credited almost instantly — typically within 1–5 minutes.
Before making your first deposit, make sure your mobile number is verified on your account. Then go to "Deposit" from your dashboard and select your preferred payment method.
Always send deposits to Heybaj's official payment number. We are not responsible for funds sent to third-party numbers.
| Method | Minimum | Maximum | Time | Status |
|---|---|---|---|---|
| bKash | ৳500 | ৳ 50,000 | 6–24 Hours | Active |
| Nagad | ৳500 | ৳ 50,000 | 6–24 Hours | Active |
| Rocket | ৳500 | ৳ 30,000 | 6–24 Hours | Active |
| Bank | ৳1,000 | ৳2,00,000 | 1–3 Days | Active |
| Crypto | $10 | Unlimited | 1–4 hours | Active |
* KYC verification must be completed before making a withdrawal.
A Simple Guide to Understanding Heybaj's Various Bonuses
Heybaj offers a special welcome bonus on your first deposit. To use this bonus, you need to place a certain amount in bets — this is called a "wagering requirement." For example, a 5x wagering requirement means you need to bet five times the bonus amount.
Wagering requirements must be met within 7 days of the bonus being activated.
Free bets are complimentary bet tokens provided by Heybaj. You can use them to bet on any match. Keep in mind that the original free bet stake is not returned with your winnings — only the profit can be withdrawn.
Free bets must generally be used within 24 hours of being issued.
Reload bonuses are available weekly or upon reaching a set deposit amount — an extra perk for regular players. Check the Promotions section for current offers.
A minimum deposit may be required to qualify for a reload bonus.
You earn points with every bet. Accumulated points can be redeemed for bonus cash, free bets, or special rewards. Join Heybaj's VIP program to unlock even greater benefits.
Points generally expire if unused within 90 days.
Heybaj takes the security of your account seriously. KYC (Know Your Customer) verification is mandatory before you can make a withdrawal. This confirms your identity and ensures no one else can misuse your account.
For KYC, you'll need: a photo of your National ID (NID) or passport, a selfie, and proof of address (any utility bill or bank statement). Verification is completed within 24 hours of submitting your documents.
Enabling two-factor authentication (2FA) adds an extra layer of security to your account. To turn it on, go to "Security" in your settings and link an authenticator app.
Heybaj will never ask for your password via email or SMS. If anyone requests it, it may be a scam — contact support immediately.
The heybaj mobile app is available on both Android and iOS. To download it, visit the "App" section on the official website. You can also find it on the Google Play Store and App Store.
If you're unable to log in to the app, start by clearing the cache. If that doesn't work, uninstall and reinstall the app. This resolves most issues.
Keep app notifications enabled to get instant updates on match starts, goals, or wickets — especially useful for live betting.
Always use the latest version of the app. Some features may not work correctly on older versions.
If you can't find an answer, our support team is always ready to help
For the fastest resolution, use Live Chat — average response time is under 2 minutes.
Active 24/7For more complex issues, reach out via email. You'll typically get a response within 2–4 hours.
support@heybaj.imJoin Heybaj's official Telegram channel to get updates and offers before anyone else.
@heybaj_officialThe most frequently asked questions about the Help Center
Betting is entertainment — don't treat it as a source of income. Heybaj offers deposit limits, session limits, and self-exclusion tools to help you stay in control. Take a break whenever you need to.